Return Policy

Return Policy – Aurevox Studio 

At Aurevox Studio, your satisfaction is our priority. We aim to make every shopping experience safe, transparent, and supported. As we work with international fulfillment partners, occasional delivery or product issues may occur. Below you will find clear instructions on how we handle returns and refunds.

1. Received a Damaged or Incorrect Item

If you received:

  • a damaged product,

  • the wrong item, or

  • an item that significantly differs from the product description,

please contact us within 7 days of receiving your order.

How to submit a claim

To help us resolve your request quickly, please send an email to:

📧 aurevox.studio@gmail.com

Please include:

  1. Your order number

  2. Clear photos of the damaged, incorrect, or defective item

  3. A short description of the issue

👉 Once we receive your email, our support team will review your case and respond within 1 business day with clear instructions on the next steps.

2. What We Offer

After reviewing your claim, we may offer one of the following solutions:

  • a free replacement shipment,

  • a full refund, or

  • a partial refund or compensation, depending on the situation.

Because we work with external shipping partners, physical returns are usually not required. Most cases are resolved digitally through photo evidence.

3. Refund Eligibility

Refunds may be approved in the following situations:

  • wrong item received,

  • damaged item,

  • item not delivered (see conditions below),

  • product not matching the description.

Refunds are NOT available for:

  • change of mind after purchase,

  • orders still within the normal international delivery timeframe,

  • delays that fall within the expected shipping window.

4. Order Not Delivered?

International shipping may take longer than domestic delivery.
If more than 40 business days have passed since your shipping confirmation and your order has not arrived, please contact us at:

📧 aurevox.studio@gmail.com

You will be offered:

  • a free reshipment, or

  • a full refund,
    whichever you prefer.

5. Physical Returns (If Required)

In rare cases where a physical return is requested:

  • items must be unused and in original condition,

  • the return must be approved in advance,

  • unapproved returns will not be accepted,

  • refunds are processed to the original payment method.

6. Need Help?

If you have any questions or need assistance, feel free to contact us:

📧 aurevox.studio@gmail.com

We aim to resolve every issue quickly, fairly, and transparently, always in the customer’s best interest.

 in the customer’s best interest.